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Factors Hindering effective communication

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The purpose of this dissertation was to investigate the factors hindering effective communication between top management and employees at Ilala municipality in Kenya. It aimed to determine the patterns of communication system in Ilala Municipality, to analyze various challenges to effective communication and to suggest ways of improving communication system in Ilala Municipality.

Factors hindering effective communication between top management and employees.

The purpose of this dissertation was to investigate the factors hindering effective communication between top management and employees at Ilala municipality in Dar es Salaam. It aimed to determine the patterns of communication system in Ilala Municipality, to analyze various challenges to effective communication and to suggest ways of improving communication system in Ilala Municipality. The study used a descriptive design which was selected because of its suitability in describing the existing situation of the phenomena. The study also used qualitative approach because it emphasis on qualities of entities, processes and meaning that cannot be experimentally examined. This given the researcher an opportunity to obtained respondents views, perceptions, and opinions on the communication effectiveness in Ilala Municipal.

 

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